About Icare
Created in 1983, Icare is the specialist in its market, through three businesses: insurer, management and assistance. A specialist in mechanical breakdown and maintenance contracts, Icare is designing personalised solutions for carmakers, distribution groups, and financial companies. Our proposition is evolving constantly to support our partners in an omnichannel distribution framework and to respond to regulatory and technological pressure. As a subsidiary of BNP Paribas Cardif since 2014, Icare is the Group’s international expertise centre and is now is now expanding in Europe.
Our vision
Our mission is to support our partners in designing innovative solutions to enrich the relationship with their customers.
Our proposition
We design personalised solutions in warranty, maintenance, assistance and services for automotive profesionals and their customers, in white label or own brand.
Our visionOur partners
We are convinced that, in order to serve our partners well, we must respond in a relevant way to the needs of their customers. With our partnership culture, we support our distributors through our expertise and knowledge of the automotive market. Based on culture of partnership, we support our partners thanks to our expertise and our knowledge of the automotive market.
We mainly operate under a white label with manufacturers, distribution groups and financial companies:
Steadily increasing turnover over the past seven years
The turnover for year 2020* reaches EUR 145 million, a growth of 2% compared to 2019.
And other figures:
* The two companies Icare Assurance and Icare SA have a respective social turnover of EUR 88 million and 57 million in French standards, i.e. an overall turnover of EUR 145 million.
Customer and Dealer relations
Your satisfaction is our goal
We are constantly optimizing our procedures and our tools to deal with your requests efficiently and responsively. To offer you a unique service quality, our call center aims to renew their performance every day, with for the year 2019:
- 90% of calls answered in less than 20 seconds
- 92% of cases processed in almost 4 minutes
Our Customer Relations Department is attentive to your requests
Our advisors help you understand your contracts and manage your administrative requests.
Beyond their daily support, their mission is to manage exceptions and 12 people handle nearly 6,500 calls each month with an answer rate of over 97%.
Our Technical Platform supports you during events
As experts in mechanical breakdowns, our advisors assist customers, process event requests and pay repair bills.
A team of 35 people process around 15,000 events a month within a tight schedule.
Do you have any question ?
We have listed in the FAQ th most frequently asked questions, by contract recipients and by resellers and repairers.
You may find the desired answers by checking our FAQ here.